On the right is the hat I purchased from this company, and the one on the left is just for comparison. I ordered two structured hats, but they arrived deformed because they were shipped in a small box. Even pushing hard on the inside of the hat doesn’t change anything as you can see in the video. Despite sending numerous photos and videos of these damaged hats, the company just denied it all, saying it’s just the angle of the photos. Their solution was to ‘put the hat on’ to restore its shape, which was unbelievable. After all this said, they did offer replacements. However, given the hassle and disappointment caused by their initial response, I decided not to continue with this company.
Ответ от поставщика:
We are sorry for the bad experience our customer had. We are a little surprised to receive above comments. We sent photos and video of the hat with box before sending, 2 pcs hats were all in good condition. The box is bigger enough to hold 2 pcs hats as we always use such box to send hat samples. We have been in the hat business nearly 20 years, we know what we are doing. We guess the box was damaged during transition. The 2 pcs hats showed in the above picture are actually not the same shape, the left one is 5 panel, ours are 2 panel, the shape is not same, we can not company apple to orange. We apologized for this, re-fund the sample charge, and Alibaba refund the shipping cost , we also offered to re-make the samples for customer. Pls understand the transport situation which is beyond our control We called several times to try to find the solution but could connect, we also sent messages on Alibaba. We are open to any suggestions to solve this issue. Thanks.
14 Apr 2024